Find answers to common questions about our products and services
We offer a wide range of premium organic products including cold-pressed oils (peanut, coconut, sunflower, mustard, sesame, olive), premium desi cow bilona ghee, spices, superfoods, and combo packs. All our products are 100% pure and organic.
Yes, all our products are 100% pure, organic, and certified. We source directly from trusted farmers and ensure the highest quality standards.
We offer free shipping on orders above ₹500. Orders are shipped within 0-7 days through registered courier companies. For international orders, we use registered international courier services. Delivery time depends on your location and courier company norms.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the courier company's website to track your order status.
Cancellations are accepted within 7 days of placing the order, provided the order hasn't been shipped. For damaged or defective items, please report within 7 days of receipt. Refunds are processed within 3-5 days after approval. Perishable items may have different policies.
Yes, we offer cash on delivery for domestic orders. However, COD may not be available for all locations. Please check during checkout.
We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway powered by Razorpay.
Our oils and ghee should be stored in a cool, dry place away from direct sunlight. Once opened, keep them tightly sealed. Ghee can be stored at room temperature, while oils are best kept in a cool place.
Our products have a shelf life of 12-18 months from the date of manufacturing, depending on the product. The expiry date is clearly mentioned on each product package.
Yes, we offer special pricing for bulk orders. Please contact us at contact@taruvae.com or call 8792421741 for bulk order inquiries and custom pricing.
Yes, all our cold-pressed oils are perfect for cooking, frying, and salad dressings. Our ghee is ideal for cooking, especially for traditional Indian recipes. All products maintain their nutritional value and natural flavors.
Our Premium Desi Cow Bilona Ghee is made using the traditional Bilona method from A2 milk. It's slow-crafted, contains no preservatives, and is rich in nutrients. The Bilona method ensures maximum nutritional benefits.
Yes, we ship internationally through registered international courier companies. Shipping charges and delivery times vary by location. Please contact us for international shipping rates.
You can reach us via email at contact@taruvae.com or call us at 8792421741. Our customer support team is available to assist you with any queries or concerns.
If you receive a damaged or defective product, please report it to our customer service team within 7 days of receipt. We will investigate and provide a replacement or refund as appropriate.